Best Practice Guide Inter Agency Community Based Complaint Mechanisms

Best Practice Guide Inter Agency Community Based Complaint Mechanisms

Published Date

September 30, 2016

The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016, it fills a needed gap for high-level PSEA guidance transmitted to our representatives in the field. For more information about inter-agency PSEA initiatives, or to receive a hard copy of the Guide in English, please contact PSEA-CBCM@iom.int or helpdesk-aap-psea@unhcr.org  

 

Product Category

Protection from Sexual Abuse and Exploitation

Security Level

Public