The Global SOPs are technical guidance on how agencies can coordinate complaint referrals while operating an inter-agency community-based complaint mechanism (CBCM). The SOPs cover how to receive, assess, refer, and follow-up on complaints between agencies in line with diverse confidentiality and data protection policies. It also includes agreed-upon good practices in agency collaboration based on the Best Practice Guide to Establish Inter-Agency Community-Based Complaint Mechanisms. Drafted with the collaboration of 16 agencies and endorsed by the IASC Principals in June 2016, the SOPs fill a major gap in communication between agencies by providing agree-upon procedures for sharing sensitive information. Because the SOPs have already been aligned with agencies’ policies, CBCMs only need to minimally tailor this template to their local context, saving substantial time and effort for field staff. For more information about the Global SOPs, or inter-agency PSEA initiatives generally, please contactPSEA-CBCM@iom.intor email@example.com.
The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016, it fills a needed gap for high-level PSEA guidance transmitted to our representatives in the field. For more information about inter-agency PSEA initiatives, or to receive a hard copy of the Guide in English, please contact PSEA-CBCM@iom.int or firstname.lastname@example.org
In 2003, the UN Secretary-General issued special measures for Protection from Sexual Exploitation and Sexual Abuse (PSEA) for all UN staff and others under UN contract. In 2009, the IASC commissioned a review of collective work by humanitarian agencies to ensure PSEA. Former Deputy Emergency Coordinator Carolyn McAskie was the special adviser to the process. In total, 14 agencies conducted a self-assessment of their own policies: DFS, IFRC, IOM, IRC, OCHA, Oxfam GB, Save the Children UK, UNDP, UNFPA, UNHCR, UNICEF, WFP, WHO and World Vision International.
The key findings of the global review are:
1)Lack of clear Headquarter directives to the field
2)Patchy implementation of existing policies
3)Lack of visible senior management leadership to actively promote PSEA policies
The review makes specific recommendations to address the gaps, including:
1)Proactive communication on PSEA policies
2)Creating Task Force on PSEA
3)Piloting inter-agency PSEA pilots in selected location
4)Appointing high-level focal points to monitor and receive reports on enhanced activity and outcomes
The Secretary-General’s bulletin is for the purpose of preventing and addressing cases of sexual exploitation and sexual abuse. It also takes into consideration General Assembly resolution 57/306 of 15 April 2003. The bulleting applies to all staff of the United Nations, including staff of separately administered organs and programmes of the United Nations.
The bulleting includes a definition of sexual exploitation and sexual abuse, the scope of application, prohibition of sexual exploitation and sexual abuse, duties of heads of departments, offices and missions, referral to national authorities, cooperative arrangements with non-United Nations entities or individuals and finally entry into force, which is on 15 October 2003.
The attached Plan of Action (PoA) outlines a number of steps that should be taken by humanitarian actors towards preventing sexual exploitation and abuse and responding to survivor needs. This plan is part of an ongoing effort of the humanitarian community to strengthen PSEA and is continuously being refined on the basis of experience, pilot activities in selected countries and field visits to affected locations.
The PoA is divided into three sections: prevention, response and management and implementation issues. It addresses protection from sexual exploitation and abuse during humanitarian crises by seeking to prevent exploitative and abusive behaviour from being perpetrated and addressing the conditions that make women and children vulnerable to exploitation and abuse.