COVID-19 Resources Relating to Accountability and Inclusion

A photo of a lady in the middle of the field, keeping social distance, yet managing to carry her food (on top of her head and on the right hand holding a cane with water) as he is walking with crutches. Long distance some people walking in the field. A tree in a distance and sky covered half in clouds
Source: S. Sudan, OCHA/Jacob Zocherman

The resources below have been gathered to improve the accountability and inclusivity of the humanitarian response(s) to the COVID-19 outbreak that encourage active participation of all affected people, regardless of their gender, age, disability and other diversities; adapt to their feedback; encourage, listen to and act on their complaints, without fear of exploitation or abuse by any aid worker and provide information that enables affected people to make informed decisions about their own lives.

For general information on the COVID-19 outbreak please refer to the websites of WHO: COVID-19, IASC: COVID-19 outbreak readiness and response and ALNAP: COVID-19 response portal. 

New resources are welcomed to complement the list below. We acknowledge contributions of many individuals and organisations to keep this page up to date with the latest publications.

Scroll down for resources on the following: 

  • ACCOUNTABILITY TO AFFECTED POPULATIONS (Risk Communication & Community Engagement - Information Sharing - Feedback mechanisms - Participation - Localization)

  • PSEA and SH

  • PERSONS WITH DISABILITIES (including information materials in accessible formats and sign languages for persons with disabilities)

  • GENDER and AGE (Gender - Age: older persons - youth and adolescents - children)

  • MENTAL HEALTH and PSYCHOSOCIAL SUPPORT

  • INTERSECTIONAL RESOURCES are to be found in the column to the right. 

 

ACCOUNTABILITY TO AFFECTED POPULATIONS

Risk Communication and Community Engagement

The following guidance has been developed on risk communication and community engagement:

Survey (open until 27 May 2020): How are you adapting your complaints in times of Covid-19? to assess the impact of Covid-19 on complaints mechanisms and the adaptations that had to be made, CHS Alliance and Erasmus University

Regional response:

Platforms compiling information and communication resources on COVID-19:

Information Sharing

The resources below can be used for generic key messages on COVID-19:

Guidance and tools on information sharing:

Assessments:

Feedback mechanisms

WHO and UNICEF have launched information sharing, complaints and feedback mechanisms through social media and messaging apps:

Rumours tracking

Generic guidance and tools:

Participation

The following tools can be used to ensure participation of affected communities in the response:

Localization

The following resources are available about Localization:


PSEA AND SH

 

PERSONS WITH DISABILITIES

The following guidance has been developed for a disability-inclusive response to COVID-19:

Advocacy resources:

Information materials for persons with disabilities:

Information in sign language:

Repositories and compilations of resources : 


GENDER AND AGE

The following guidance has been developed for gender and age considerations in the COVID-19 response:

Gender

Advocacy resources:

Other resources:

Age

Advocacy resources and guidance relating to older persons:

On Youth/adolescents:

On Children: 

Please check the Coronavirus disease (COVID-19) information centre UNICEF for the latest COVID-19 news and resources relating to children and their family.

Key messages for children

MENTAL HEALTH and PSYCHOSOCIAL SUPPORT (MHPSS)

The following guidance and resources have been developed on MHPSS during COVID-19 outbreak:

Please visit also the webpage of the IASC MHPSS Reference Group for many more useful general resources relating to mental health and psychosocial support in emergencies. 

The Psychosocial Centre of the International Federation of Red Cross and Red Crescent Societies offers manuals, articles, information packages and other documents related to the Covid-19 response in English, Bangla, Serbian, French, German, Portugeese, Italian, Bengali and Chinese.