Key Inter-Agency Tools for Accountability and Inclusion

Key Inter-Agency Tools for Accountability and Inclusion

Wednesday, October 23, 2019
An image a person holding up a piece of paper with "non, on n'est pas associe au processus de la planification d'assistance humanitaire" - "We are not consulted in the plannning of humanitarian assistance".

Photo credit: OCHA

 

Key Inter-Agency Tools for Accountability and Inclusion

Accountability and Inclusion involve making sure that affected communities - and especially individuals who are most at risk - are at the centre of, and driving, humanitarian action. The tools below provide resources and information to help you improve your response, by better tailoring it to the needs of the communities that you work with, in addition to best practices and standards expected within the IASC community. The tools are broken down by: Accountability to Affected Populations, Protection from of Sexual Exploitation and Abuse, Persons with Disabilities, Gender and Age, and Mental Health and Psychosocial Support, as well as resources that draw linkages between these areas.

IASC Results Group 2 on Accountability and Inclusion builds on the work of the former IASC Task Teams on Accountability to Affected Populations and Protection from Sexual Exploitation and Abuse and Inclusion of Persons with Disabilities in Humanitarian Action, with many of the tools below developed by these groups, in addition to resources developed by the IASC Reference Groups on Gender and Humanitarian Action and Mental Health and Psychosocial Support in Emergency Settings and IASC members and partners.

 

Accountability to Affected PersonsA stylised icon of a pair of speech bubbles.

Accountability to Affected Populations

The IASC Commitments on Accountability to Affected People and Protection from Sexual Exploitation and Abuse were made by the IASC at their meeting in November 2017. They cover four areas: Leadership; Participation and Partnership; Information, Feedback and Action; and Results.

Menu of AAP Questions for Needs Assessments. These questions will help HCTs understand how affected people wish to receive information, provide feedback and participate in decisions about the overall response. They enable HCTs to develop a picture of how affected people feel about the response and subsequently adapt the response and/or take appropriate action. They were developed by REACH and the IASC AAP PSEA Task Team.

The IFRC Feedback Starter Kit provides step-by-step guidance and templates to planning, choosing, setting up and managing a feedback and complaints system. For example, it includes a simple excel spreadsheet to collect, analyse and visualize feedback data.

 

Protection from Sexual Exploitation and AbuseA stylised icon of a woman with a 'burst' circle shape at waist height.

Protection from Sexual Exploitation and Abuse

IASC Global Standard Operating Procedures on Inter-Agency Cooperation in Community-Based Complaint Mechanisms (CBCM). These Global SOPs, endorsed in 2016, provide technical guidance on how agencies can coordinate complaint referrals while operating an inter-agency CBCM. The SOPs cover how to receive, assess, refer, and follow-up on complaints between agencies in line with diverse confidentiality and data protection policies.

The IASC Best Practice Guide for Inter-Agency Community-Based Complaints Mechanisms provides operational guidance on how to set up and run an inter-agency community-based complaint mechanism to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies.

Generic Terms of Reference for In-Country PSEA Coordinators for use by HCTs and HCTs for recruiting dedicated inter-agency PSEA Coordinators. This is part of IOM's initiative to support the recruitment of PSEA Coordinators.

The PSEA Task Force website contains information and resources for staff, focal points, and managers to support your obligations and responsibilities to prevent PSEA and Abuse.

 

Persons with DisabilitiesA stylised icon of a person wheeling themselves in a wheelchair

Persons with Disabilities

Watch this space for forthcoming key documents. In the meantime, see the important work of the IASC Task Team on the Inclusion of Persons with Disabilities in Humanitarian Action for useful resources.

 

Gender and AgeA sylised icon of a a person with a hunched back and holding a walking cane.

Gender and Age

The IASC Gender with Age Marker (GAM) is a tool which provides an automatic and objective calculation of the quality of humanitarian programming from a Gender and Age perspective. It examines levels of accountability, protection, and addresses the concept of "leaving no one behind". The accompanying Monitoring Information highlights the results of the GAM, which can be used for project monitoring any time after the project has been underway for at least three months.

 

Mental Health and Psychosocial SupportA stylised icon of a person's head and shoulders.

Mental Health and Psychosocial Support (MHPSS)

Watch this space for forthcoming key documents. In the meantime, see the important work of the IASC Reference Group on MHPSS for useful resources.

 

Interlinkages across Accountability and InclusionA stylised icon of a pair of chain links.

Linkages

Diagram of Linkages between Accountability to Affected Persons and Protection from Sexual Exploitation and Abuse. A Venn diagram comparing AAP to PSEA processes, identifying linkages.

Suggested Actions to Strengthen Accountability to Affected Persons and Protection for Intercluster Coordination. This document provides suggested actions for intercluster coordination groups in field operations to fulfil commitments on Accountability to Affected Populations (AAP) and to ensure that Protection is central to humanitarian response.

Guidance note on Protection and Accountability to Affected Persons in the Humanitarian Programme Cycle. This preliminary guidance note was developed in 2015 by the IASC Emergency Directors Group, to provide practical guidance to Humanitarian Coordinators and Humanitarian Country Teams, to ensure that accountability to affected populations and protection are embedded throughout the Humanitarian Programme Cycle.